Privacy Policy

ThriveMentor is committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, and protect your data in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Canadian privacy laws.

1. Data Controller

ThriveMentor
Address: 200 Bay Street, Suite 1200, Toronto, ON M5J 2J2, Canada
Business ID: 949218304
Email: contact@thrivementorone.com
Phone: +1 437-928-6714

2. Information We Collect

We may collect personal information when you:

• Submit a contact form
• Enroll in a coaching plan or service
• Create or log into an account
• Communicate with us via email or phone
• Visit our website (technical data may be collected automatically)

Collected data may include:

• Full name
• Email address and phone number
• Billing information and payment details
• Account login credentials
• IP address, device data, browser type

GDPR

In compliance with the General Data Protection Regulation (GDPR), we ensure that all personal data collected from users within the European Union is processed lawfully, fairly, and transparently. We only collect the data necessary for providing our services and take appropriate measures to protect it.

• Your data is collected for specific, legitimate purposes and is not further processed in a way incompatible with those purposes.
• We collect only the minimum amount of personal data required to fulfill the intended purpose.
• We implement strong technical and organizational safeguards to prevent unauthorized access, loss, or misuse of your data.
• You have the right to request access to your personal data and to correct, erase, or restrict its processing at any time.
• We do not share your personal data with third parties without your explicit consent, unless legally required.
• We store your data only as long as necessary for the purposes it was collected, after which it is securely deleted.

3. Purpose of Data Processing

• To deliver coaching and support services
• To manage subscriptions and accounts
• To process payments securely
• To respond to inquiries and provide service updates
• To meet legal and regulatory requirements
• To improve website performance and usability

3. Purpose of Data Processing

• To deliver coaching and support services
• To manage subscriptions and accounts
• To process payments securely
• To respond to inquiries and provide service updates
• To meet legal and regulatory requirements
• To improve website performance and usability

4. Legal Basis

We process your data based on the following grounds:

• Your explicit consent
• Performance of a contract
• Legal obligations
• Our legitimate interest in service improvement and security

5. Sharing with Third Parties

Your data may be shared with trusted third parties, including:

• Hosting and IT service providers
• Secure payment processors
• Professional advisors (legal, financial)
• Other parties with your express consent

6. Data Retention

We retain personal data only as long as necessary for its intended purpose or as required by law (e.g., up to 7 years for audit or tax compliance).

7. Your Rights

You have the right to:

• Request access to your personal data
• Request correction or updates
• Request deletion (where permissible)
• Withdraw consent at any time
• Restrict or object to certain processing
• File a complaint with the Privacy Commissioner of Canada

To exercise your rights, contact: contact@thrivementorone.com

8. Cookies and Tracking

We use cookies and similar technologies to enhance your experience. You can manage your preferences via browser settings or our cookie banner.

• Essential Cookies: Required for site functionality
• Analytics Cookies: Help us understand user behavior
• Marketing Cookies: Activated only with your consent

9. Data Security

We implement security measures including SSL encryption, secure infrastructure, and access controls to protect your data. Information may be stored in Canada or the EEA.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will be posted on thrivementorone.com. Continued use of our site indicates your acceptance of any changes.